Terms and Conditions

We recommend that you arrive 10 minutes before the treatment start time. Unfortunately late arrival for an appointment will result in a reduced treatment time.

Special awareness and precautions need to be taken during pregnancy, please advise us when the booking is made.

Please wear dark, loose fitting clothing when having a Sienna treatment.

We must request a minimum of 24 hours for any cancellation of treatments, less than 24 hours will incur a 50% charge and missed appointments will incur a 100% charge. A credit card number will be required
for all bookings.

Gift vouchers are available and valid for 6 months and are non-refundable.

We respectfully request clients to switch off their mobile phones upon entering urban chill, as a benefit to themselves and as a courtesy to other clients.

We kindly request that you do not bring children with you for your treatments, as a courtesy to other clients and for safety reasons. All prices are subject to change without prior notice. The range of treatments is subject to availability.

All times quoted include consultation, preparation time and treatments.

Opening Hours

Mon/Tue – 9am – 5pm | Wed – 9am – 6pm | Thur – 9am – 8pm | Fri – 9am – 5pm | Sat – 9am – 4pm